FREQUENTLY ASKED QUESTIONS
- Complete and sign the necessary forms: Client Agreement, W9 Form, and Direct Deposit Authorization Form.
- Upon receipt of your signed forms, AirSimplicity will send you a starter packet with helpful resources such as preparation guides, checklists and onboarding documents.
- Complete all necessary onboarding documents and checklists.
- Request a walk-through with our onboarding specialist to ensure the home is photo-ready. We’ll help stock the home with consumables and cleaning supplies, schedule photos, coordinate cleaning and complete any outstanding tasks to make sure it’s guest-ready. During this process, our team will also identify any issues or unique features that may not be covered in our Home Preparation Guide.
We’ll create a custom listing for your property, including a digital guidebook. Then, we’ll share the draft with you for your review and approval. Once you approve the listing and our management team completes a final review, we’ll activate it online and begin short-term rental operations.
- When the listing is officially live, homeowners will receive a login to our property management app to block off dates as needed.
By following these steps, we aim to make the onboarding process as seamless and efficient as possible, allowing you to start generating revenue from your short-term rental as soon as possible.
The onboarding process typically starts after you have completed preparing your property to be guest-ready and have had an initial walkthrough with AirSimplicity. The onboarding process usually takes around 2-3 weeks.
Please note: The actual timeframe may vary depending on factors such as your compliance with our basic guest-ready requirements, your STR license status, and any custom requests you may have such as interior design, amenity upgrades, repairs or maintenance that could be beyond our control.
To be considered “guest-ready,” your property should have all necessary furnishings and decor in place. All personal items removed and cleaned out as well, including those in closets and drawers. All home maintenance must be up-to-date and we highly recommend carpets be shampooed. AirSimplicity can coordinate a deep cleaning, as needed. All utilities and appliances must be installed, set up, and functioning properly, including internet and cable, if applicable. The exterior of the property must also be well-maintained and manicured for the current season to ensure a presentable appearance for professional photos and guest arrivals.
Whether or not an initial clean is required will be determined on a case-by-case basis. An onboarding specialist will inspect your property and advise whether a deep cleaning or initial clean is necessary. This is to ensure that your unit meets our standards and practices and allows us to hold our cleaners accountable for any cleaning issues that guests may encounter during their stay.
No, you do not need to create your own account or listing on these platforms. AirSimplicity will combine specific details to create a listing that maximizes your revenue potential. Once the listing is prepared, you will be sent a link for review and approval. Full integration with our channel management services and propagation of your listing to other channels will begin once it has been approved by you and undergone a final review from our listing management team.
The best part is that these services are offered to AirSimplicity clients completely free of charge.
Your listing will be sent to the appropriate platforms after it has been approved by both you and our listing management team.
The exact timeline may vary depending on the Online Travel Agency (OTA) platform, but typically takes a few days. Please note that some properties may not qualify for distribution based on factors such as amenities, location, rating, and more.
AirSimplicity utilizes a variety of tools to set rates across different listings, platforms, and markets. Our pricing platform is designed to ensure that we set the right price at the right time, and our data analysts review occupancy and pace to optimize your property’s performance. We use industry data, custom algorithms, multiple 3rd party integrations, and forecasting models to set pricing. Additionally, we have a dedicated Revenue Management team, and we believe that the human element and data work together to boost revenue for property owners.
Please note that nightly rates can vary depending on seasonality and the day of the week.
Generally not. Due to the nature of our process, our onboarding team requires regular access to the home. This is necessary for various tasks such as walkthroughs, inspections, cleaning, photography, maintenance, and operational visits. These measures are in place to ensure that all owners can launch their property as soon as possible and begin generating revenue promptly.
Yes, AirSimplicity does provide consumable supplies for your property. However, this must be coordinated with AirSimplicity’s onboarding process to ensure that we have everything the home needs to run seamlessly and that everything is stocked prior to your listing activation.
Yes, AirSimplicity does coordinate lawn care and snow removal services for your property. However, it’s important to note that services may vary depending on your location. Please consult with our team to learn more about the specific services that we offer in your area.
You have the option to purchase your own linens and towels or AirSimplicity can assist you with this task. However, please note that additional fees may be incurred if AirSimplicity purchases these products on your behalf. Our onboarding team can provide further details and help you determine the best option for your specific needs.
AirSimplicity does not provide interior design services in-house. However, we collaborate with several talented designers and can assist in connecting you with the best resource for your space during the sales process. This ensures that any necessary improvements can be completed in a timely manner before onboarding begins.
Certainly! We absolutely do offer services for pet-friendly properties. Our skilled team has ample experience managing such properties and can expertly handle all aspects of management, including fees, turnover cleanings, and much more.
If you’re interested in learning more about our services for pet-friendly properties, please don’t hesitate to contact us. We’re happy to answer any questions you may have and discuss how we can best meet your property management needs.
At each cleaning, we provide fresh linens and towels to ensure a clean and comfortable stay for our guests. We also keep plenty of extra sets on hand to facilitate quick and efficient turnovers between guests.
AirSimplicity: Your Partner in Safe Travel
✓ Compliance and Safety
AirSimplicity Stay is committed to promoting safe and responsible travel, and we are taking all necessary precautions to ensure the health and safety of our guests and staff. As community advocates and hospitality providers, we strive to maintain a safe and healthy environment for all those who use our services.
✓ Our Commitment to Guests
At AirSimplicity, we recognize that travel planning may require increased flexibility during these times. We are committed to working closely with our guests to address any reservation issues that may arise. For guests who booked through Airbnb, VRBO, or Expedia, please contact those platforms directly for reservation information and support.
We value each and every guest and appreciate your understanding as the situation continues to evolve. While we do not recommend leisure travel, we encourage all travelers to stay informed and abide by current local, state, and federal regulations during both travel and reservation check-in times. Thank you for your cooperation in keeping everyone safe and healthy.
✓ Enhanced Cleaning Standards
AirSimplicity ensures that every guest enjoys a clean and safe stay. We have implemented enhanced cleaning protocols, which include multi-point cleaning procedures with CDC-compliant cleaning products, particular attention to high-touch surfaces and ‘hot-spots’, and adherence to social distancing guidelines. As part of our commitment to ensuring the health and safety of our guests, we strongly recommend that guests also follow the CDC’s Best Personal Practices for hygiene when using rental properties.
✓ Homeowner Support & Transparency
At AirSimplicity, we are committed to maintaining open and transparent communication with our homeowners. We understand that the current situation has presented challenges, and we are working diligently to address any issues that arise while following CDC and state-recommended guidelines. Our priority is to keep your property occupied and well-maintained during these times. If you have any questions or concerns, please don’t hesitate to contact our Operations Team for assistance.