UPDATE: I changed my rating from 1 to 5 stars. Following my review, the regional director reached out to rectify the situation. She explained that she had addressed the issue with her staff to ensure this won’t happen again. I really appreciated her taking the time to send me a personal message! I have always liked Inspyre Boutique and try to support small businesses when I can. However, due to my recent experience, I will no longer be shopping there, at least not at this location. I purchased a tank top/bralette with very thin straps and only a week later, after one wear and one wash, one of the straps had almost separated from the shirt. I called to let them know I would like to bring it in for a replacement. Apparently, I made the mistake of telling her that I had washed it already because once I arrived at the store, the employee said that she needed to show the shirt to her manager and make sure they could take it back. After a few minutes, she returned to tell me that since it had been washed, they couldn’t take it back. When I asked why, she proceeded to point out several spots that she claimed were stains (which were actually just barely visible variances in the ribbed fabric) so they wouldn’t be able to resell it. I realize that most stores will not take back clothing that has been washed, but this one was damaged and I had brought it back within their return policy. She then went on to say that they wouldn’t take it back anyways because the strap “wasn’t actually ripped off yet.” Seriously? I left the store and called the Cherry Creek location who asked what shirt I was looking for to make sure they had it in stock and exchanged it for me no questions asked. At least they were able to make up for the incredibly poor customer service at Tennyson!!