I had purchased a dress for valentine’s day and washed it in cold water and let air dry and it shrunk. I was super upset about this. I called and Addy helped me out and did an exchange with no questions asked. I am absolutely in love with their customer service. Most stores would not have done anything about the dress. This is a great store to visit, the employees will help you find exactly what you are looking for! Highly suggest visiting!! This is my new favorite store, hands down!